Customer Experience (CX)
Yonyou Customer Experience (CX) System is a one-stop platform that connects the entire workflow from planning, promotion, order-taking to fulfillment. It integrates multi-channel data (online/offline) to drive precision marketing—analyzing customer trends, recommending best-selling product strategies, optimizing inventory, and identifying high-potential markets.
Why Choose Yonyou CX ？
Sales Automation
Boosts customer loyalty and profitability by enhancing cross-organization collaboration, Lead-To-Cash (LTC) sales automation, intelligent channel evaluation and team-driven process optimization.
Smart New Retail
Unified O2O platform for instant multi-scenario retail services. Features zero-maintenance store setups and automated order processing for agile retail expansion.
Marketing Campaign & Cost Mgmt
End-to-end PDCA cycle for campaigns: plan budgets, execute strategies, track expenses, and analyze ROI. Enables precise cost allocation with data-driven insights.
B2B/B2C Membership Mgmt
Full lifecycle membership solutions to boost engagement and loyalty. Integrates marketing channels, refines strategies, and elevates customer experiences for sustained growth.
Sales & Channel Distribution
Supports multi-tiered, flexible sales models (auctions, quotas, KA sales) and real-time online transactions. Streamlines channel management with dynamic policies and efficient terminal management.
Supply Chain Planning
Synchronizes sales forecasts with production, storage, and logistics. Ensures seamless coordination across the supply chain for faster response times and operational efficiency.
Yonyou's CX Solutions
Full-scenario applications from marketing to planning, trading, and fulfillment services.
Social Data Aggregation | Data Services | Automated Tagging | Marketing Management
Key Scenarios: Fund & Expense Pool | Payment Reconciliation & Incentives | Marketing Knowledge | Bidding/Auction | Key Account (KA) & Channel Collaboration | Retail O2O | E-commerce
Applications: Metrics Library | Data Visualization | Risk Control | Automated Evaluation | Product Recognition | Sentiment Analysis | Intelligent Outbound Calls | Automated Billing & Reconciliation
Supply Chain & Customer Mgmt
Demand & Planning
Demand Planning
Sales Forecasting
Multi-level Plan Aggregation
Inventory Planning
Production-Storage-Transportation Sync
CRM
Lead-To-Cash Management
Campaign & Expense Management
Smart Evaluation
Automated Tagging
Partner Collaboration
Sales & Channel Distribution
B2B Commerce
Deep Manufacturer Collaboration
Multi-tier Channel Distribution
Online Terminal Operation
Order Center
Multi-account Reconciliation
Sales Models
Bidding / Auction
Negotiated Sales
Quota-based Sales
Inventory Push Sales
Key Account (KA) Collaboration
Omnichannel New Retail
Omnichannel Retail
In-store Retail
Branded E-commerce Platform
E-commerce Order Management
Lifestyle E-commerce Marketing
Online-To-Offline (O2O) Integration
Membership Management
Multi-tier Membership Marketing
Voucher & Coupon Marketing
Subscription-based Purchases
Community Engagement
Distribution Promotion
Social Data Aggregation | Data Services | Automated Tagging | Marketing Management
Channel | Pricing | Promotion | Fund | Expense | Credit | Order | Inventory | Marketing Knowledge ……
Data Middle Platform: Tagging System | Customer Profiling | Member Profiling | Sales Agent Profiling
AI Middle Platform: Sales Forecasting | Intelligent Pricing | Product Recommendations | Product Recognition | VPA/RPA
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